Last updated: July 28, 2026
7-Day Return Window
You may request an eligible return within 7 calendar days after delivery. Email x17688137822@gmail.com before sending any item back. Unauthorised returns may be refused or delayed.
Return Eligibility
Unless an item is faulty, it must be unused, clean, and returned in substantially the same condition received, including the product, bowl, hopper, power adapter, manuals, accessories, and original packaging where reasonably possible.
Faulty, Incorrect, or Damaged Items
Contact us within 7 days of delivery with your order number, a description of the issue, and clear photos or video. Do not continue using a product that appears unsafe or damaged. If we confirm a product fault or fulfilment error, we will provide the appropriate replacement, refund, or other remedy.
Change-of-Mind Returns
For an approved change-of-mind return, the buyer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by applicable law.
Return Address
Do not return products to the address printed on a parcel label. After your return request is approved, customer support will provide the correct return address and instructions individually.
Refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Bank and payment-provider processing times vary.
Contact
Email x17688137822@gmail.com and include your order number in the subject line.