Last updated: July 28, 2026
This Privacy Policy explains how TendraPet collects, uses, and protects information when you visit tendrapet.com, create an account, place an order, or contact us.
Information We Collect
We may collect contact and order information such as your name, email address, shipping and billing address, telephone number, order details, and communications with support. Payment information is processed by our payment providers; TendraPet does not store complete payment-card numbers.
We may also collect device, browser, IP address, cookie, analytics, and website-usage information needed to operate, secure, and improve the store.
How We Use Information
- Process payments, fulfil orders, and provide tracking
- Provide customer service, returns, and warranty support
- Prevent fraud, abuse, and security incidents
- Maintain accounts and remember preferences
- Improve products, website performance, and customer experience
- Send service messages and, where permitted, marketing communications
- Comply with legal, tax, and regulatory obligations
How We Share Information
We may share information only as reasonably necessary with ecommerce, hosting, payment, analytics, fraud-prevention, fulfilment, shipping, email, and customer-support service providers. We may also disclose information when required by law or to protect customers, TendraPet, or others. We do not sell personal information for money.
Cookies
We use essential cookies for functions such as the shopping cart, checkout, account login, security, and preferences. Analytics or marketing cookies may also be used where permitted. You can manage cookies through your browser, although disabling essential cookies may prevent parts of the store from working.
Data Retention and Security
We retain information only as long as reasonably necessary for orders, support, warranties, accounting, fraud prevention, and legal obligations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure.
Your Choices and Rights
Depending on your location, you may have rights to request access, correction, deletion, or a copy of personal information, or to object to certain processing. To make a request, email x17688137822@gmail.com. We may need to verify your identity before completing a request.
Children
Our store is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes and Contact
We may update this policy when our services or legal requirements change. Questions may be sent to x17688137822@gmail.com.