Need help with an order or a TendraPet product? Contact our support team and we’ll help you find the right next step.
Customer support
Email: x17688137822@gmail.com
For order questions, include your order number and the email address used at checkout. For product issues, include the product model and clear photos or video where helpful.
Company information
Legal company name: 东莞市泊轩科技有限公司
Fulfilment warehouse: Dongguan, Guangdong, China
The warehouse location is provided for fulfilment transparency and is not a customer-facing return address. Contact support before returning any product.
Before contacting us
- Review the Frequently Asked Questions for setup and product guidance.
- Check the Shipping Policy for processing and delivery estimates.
- Review the Returns and Refunds Policy before sending an item back.
- See the 12-Month Warranty Policy for warranty coverage.