Last updated: July 28, 2026
These Terms and Conditions are provided by Dongguan Bohanxuan Technology Co., Ltd. and govern your use of tendrapet.com and business inquiries through the website. Order-specific commercial terms are confirmed separately in the quotation, proforma invoice, or sales agreement.
B2B Inquiries
TendraPet is a B2B inquiry-led website for wholesale inquiries, trial orders and OEM/ODM requirements.
Product Information
We aim to present accurate product descriptions, images, prices, compatibility details, and specifications. Colors and appearance may vary by screen or production batch. Smart features may require compatible Wi-Fi, a mobile device, third-party services, or an application as stated on the product page.
Orders and Payment
Applicable terms will be confirmed in the quotation, proforma invoice, or sales agreement for each order.
Submitting an inquiry is not a checkout purchase. Confirm pricing, payment requirements and other commercial conditions for the specific order before agreement.
Shipping
Applicable terms will be confirmed in the quotation, proforma invoice, or sales agreement for each order. See our Shipping Policy for the inquiry process.
Returns and Refunds
Applicable terms will be confirmed in the quotation, proforma invoice, or sales agreement for each order. See our Returns & Refunds Policy.
Warranty
Applicable terms will be confirmed in the quotation, proforma invoice, or sales agreement for each order. See our Warranty Policy.
Responsible Product Use
Follow all setup, cleaning, food, water, electrical, supervision, and safety instructions. TendraPet products support routine pet care but do not replace appropriate supervision, veterinary advice, or emergency planning.
Acceptable Website Use
You may not misuse the site, interfere with security, attempt unauthorised access, submit false information, copy protected content for commercial use, or use the website for unlawful activity.
Intellectual Property
The TendraPet name, website design, text, graphics, photographs, and other original content are protected by applicable intellectual-property laws and may not be used without permission.
Liability
To the fullest extent permitted by law, TendraPet is not responsible for indirect, incidental, or consequential losses arising from use of the site or products. Nothing in these terms excludes liability or consumer rights that cannot legally be excluded.
Changes and Contact
We may update these terms when our website, products, or legal requirements change. Questions may be sent to sales@tendrapet.com.
Business and Fulfilment Information
TendraPet is operated by Dongguan Bohanxuan Technology Co., Ltd.. Orders are fulfilled from our warehouse in Dongguan, Guangdong, China. The warehouse location is not a customer-facing return address; approved return instructions are provided by customer support.
Existing Orders
This page does not replace terms already agreed for an existing order. Please contact sales@tendrapet.com for the terms applicable to that order.